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Refund Policy
Last updated: April 26, 2026
Shopfolio sells digital goods delivered instantly via email. Because files cannot be "returned" once downloaded, our default policy is that all sales are final. That said, we want every customer to feel they got fair value. Here is exactly when and how we issue refunds.
When we WILL refund
- Product doesn't match its description — if the product is materially different from what was advertised on the product page, you are entitled to a full refund within 14 days of purchase.
- Material defect — if the file contains broken formulas, corrupted data, or errors that prevent it from functioning as described, full refund within 14 days.
- Not yet downloaded — if you purchased but have not downloaded the file, full refund within 14 days, no questions asked.
- Duplicate charge — if Stripe charged you twice for the same order, email us with both order IDs and we will refund the duplicate within 3 business days.
- Delivery failure — if the download link never arrives or the file is corrupted on download, email us within 48 hours. We will re-deliver or, if unable to, refund in full.
When we will NOT refund
- Change of mind after downloading;
- Compatibility issues with a specific software version you did not verify before buying (supported versions are listed on each product page);
- Dissatisfaction with the analytical output or results (our products are tools, not guarantees).
How to request a refund
Email orders@shopfolio.store with:
- Your order number (from the purchase confirmation email)
- A brief description of the issue
We respond within 48 hours. Approved refunds are processed via Stripe and typically appear on your statement within 5-10 business days.
Please contact us before filing a bank dispute
If something went wrong with your order, we want to make it right. Please email us first before filing a chargeback with your bank. Chargebacks are expensive for small businesses and take weeks to resolve. A direct email to us gets you a faster resolution.
Contact
Stewart Family Enterprises LLC
Refund requests: orders@shopfolio.store